{"id":13,"date":"2026-07-30T06:27:04","date_gmt":"2026-07-30T02:27:04","guid":{"rendered":"https:\/\/alyal.ae\/?page_id=13"},"modified":"2026-08-01T00:18:33","modified_gmt":"2026-07-31T20:18:33","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/alyal.ae\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7738dcd8 e-flex e-con-boxed e-con e-parent\" data-id=\"7738dcd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c81f34f elementor-widget elementor-widget-text-editor\" data-id=\"3c81f34f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:wght@500;600&family=Montserrat:wght@400;500;600&display=swap');\n\n:root {\n    --alyal-bg: #fff6e5;\n    --alyal-dark: #292929;\n    --alyal-brown: #6a4127;\n    --alyal-muted: #776f65;\n    --alyal-line: rgba(41, 41, 41, 0.12);\n}\n\n* {\n    box-sizing: border-box;\n}\n\nhtml,\nbody {\n    overflow-x: hidden;\n}\n\nbody {\n    margin: 0;\n    background: #ffffff;\n    color: var(--alyal-dark);\n    font-family: 'Montserrat', sans-serif;\n}\n\n\n\/* =====================================\n   HERO\n===================================== *\/\n\n.alyal-return-hero {\n    position: relative;\n\n    width: 100vw;\n    max-width: 100vw;\n    margin-left: calc(50% - 50vw);\n    margin-right: calc(50% - 50vw);\n\n    min-height: 520px;\n\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    background-image:\n        linear-gradient(\n            rgba(20, 20, 20, 0.50),\n            rgba(20, 20, 20, 0.50)\n        ),\n        url(\"https:\/\/alyal.ae\/wp-content\/uploads\/2026\/07\/0H6A2404-1-scaled.webp\");\n\n    background-position: center;\n    background-size: cover;\n    background-repeat: no-repeat;\n\n    text-align: center;\n    overflow: hidden;\n}\n\n.alyal-return-hero-content {\n    position: relative;\n    z-index: 2;\n\n    width: 100%;\n    max-width: 850px;\n    padding: 110px 25px;\n\n    color: #ffffff;\n}\n\n.alyal-return-eyebrow {\n    margin-bottom: 20px;\n\n    font-size: 11px;\n    font-weight: 500;\n    letter-spacing: 3px;\n    text-transform: uppercase;\n\n    color: #fff6e5;\n}\n\n.alyal-return-title {\n    margin: 0 0 20px;\n\n    font-family: 'Cormorant Garamond', serif;\n    font-size: clamp(58px, 8vw, 92px);\n    font-weight: 500;\n    line-height: 0.95;\n    letter-spacing: -1px;\n}\n\n.alyal-return-subtitle {\n    max-width: 620px;\n    margin: 0 auto;\n\n    font-size: 14px;\n    font-weight: 400;\n    line-height: 1.9;\n\n    color: rgba(255, 255, 255, 0.82);\n}\n\n\n\/* =====================================\n   POLICY\n===================================== *\/\n\n.alyal-return-policy {\n    background: #ffffff;\n    padding: 90px 25px 120px;\n}\n\n.alyal-return-container {\n    width: 100%;\n    max-width: 900px;\n    margin: 0 auto;\n}\n\n.alyal-return-intro {\n    padding-bottom: 50px;\n    margin-bottom: 55px;\n    border-bottom: 1px solid var(--alyal-line);\n}\n\n.alyal-return-intro p {\n    margin: 0;\n\n    color: var(--alyal-muted);\n\n    font-size: 15px;\n    line-height: 2;\n}\n\n\n\/* =====================================\n   NOTICE BOX\n===================================== *\/\n\n.alyal-important {\n    margin-bottom: 60px;\n    padding: 38px 42px;\n\n    background: var(--alyal-bg);\n    border-left: 2px solid var(--alyal-brown);\n}\n\n.alyal-important-label {\n    display: block;\n\n    margin-bottom: 12px;\n\n    color: var(--alyal-brown);\n\n    font-size: 10px;\n    font-weight: 600;\n    letter-spacing: 2.4px;\n    text-transform: uppercase;\n}\n\n.alyal-important h2 {\n    margin: 0 0 14px;\n\n    font-family: 'Cormorant Garamond', serif;\n    font-size: 31px;\n    font-weight: 600;\n    line-height: 1.1;\n}\n\n.alyal-important p {\n    margin: 0;\n\n    color: var(--alyal-muted);\n\n    font-size: 14px;\n    line-height: 1.9;\n}\n\n\n\/* =====================================\n   SECTIONS\n===================================== *\/\n\n.alyal-return-section {\n    margin-bottom: 58px;\n}\n\n.alyal-return-section:last-child {\n    margin-bottom: 0;\n}\n\n.alyal-return-number {\n    display: block;\n\n    margin-bottom: 9px;\n\n    color: var(--alyal-brown);\n\n    font-size: 10px;\n    font-weight: 600;\n    letter-spacing: 2px;\n    text-transform: uppercase;\n}\n\n.alyal-return-section h2 {\n    margin: 0 0 22px;\n\n    color: var(--alyal-dark);\n\n    font-family: 'Cormorant Garamond', serif;\n    font-size: 34px;\n    font-weight: 600;\n    line-height: 1.1;\n}\n\n.alyal-return-section p {\n    margin: 0 0 17px;\n\n    color: var(--alyal-muted);\n\n    font-size: 14px;\n    line-height: 1.95;\n}\n\n.alyal-return-section p:last-child {\n    margin-bottom: 0;\n}\n\n\n\/* =====================================\n   LISTS\n===================================== *\/\n\n.alyal-return-list {\n    margin: 23px 0;\n    padding: 0;\n\n    list-style: none;\n}\n\n.alyal-return-list li {\n    position: relative;\n\n    margin-bottom: 14px;\n    padding-left: 25px;\n\n    color: var(--alyal-muted);\n\n    font-size: 14px;\n    line-height: 1.8;\n}\n\n.alyal-return-list li::before {\n    content: \"\";\n    position: absolute;\n\n    left: 1px;\n    top: 10px;\n\n    width: 7px;\n    height: 1px;\n\n    background: var(--alyal-brown);\n}\n\n\n\/* =====================================\n   CONTACT BOX\n===================================== *\/\n\n.alyal-return-contact {\n    margin-top: 70px;\n    padding: 48px;\n\n    background: var(--alyal-bg);\n    text-align: center;\n}\n\n.alyal-return-contact-small {\n    margin-bottom: 12px;\n\n    color: var(--alyal-brown);\n\n    font-size: 10px;\n    font-weight: 600;\n    letter-spacing: 2.5px;\n    text-transform: uppercase;\n}\n\n.alyal-return-contact h2 {\n    margin: 0 0 16px;\n\n    font-family: 'Cormorant Garamond', serif;\n    font-size: 38px;\n    font-weight: 600;\n}\n\n.alyal-return-contact p {\n    max-width: 600px;\n    margin: 0 auto 28px;\n\n    color: var(--alyal-muted);\n\n    font-size: 14px;\n    line-height: 1.9;\n}\n\n.alyal-return-links {\n    display: flex;\n    flex-wrap: wrap;\n    justify-content: center;\n    gap: 10px 25px;\n}\n\n.alyal-return-links a {\n    color: var(--alyal-dark) !important;\n\n    font-size: 12px;\n    font-weight: 500;\n    letter-spacing: 0.4px;\n\n    text-decoration: none !important;\n\n    border-bottom: 1px solid rgba(41, 41, 41, 0.35);\n\n    padding-bottom: 4px;\n\n    transition:\n        color .3s ease,\n        border-color .3s ease;\n}\n\n.alyal-return-links a:hover {\n    color: var(--alyal-brown) !important;\n    border-color: var(--alyal-brown);\n}\n\n.alyal-return-updated {\n    margin-top: 45px;\n\n    color: #999188;\n\n    font-size: 11px;\n    text-align: center;\n    letter-spacing: .5px;\n}\n\n\n\/* =====================================\n   MOBILE\n===================================== *\/\n\n@media (max-width: 700px) {\n\n    .alyal-return-hero {\n        min-height: 430px;\n    }\n\n    .alyal-return-hero-content {\n        padding: 90px 20px;\n    }\n\n    .alyal-return-title {\n        font-size: 55px;\n    }\n\n    .alyal-return-subtitle {\n        font-size: 13px;\n    }\n\n    .alyal-return-policy {\n        padding: 65px 20px 85px;\n    }\n\n    .alyal-return-intro {\n        padding-bottom: 38px;\n        margin-bottom: 43px;\n    }\n\n    .alyal-important {\n        margin-bottom: 48px;\n        padding: 30px 24px;\n    }\n\n    .alyal-important h2 {\n        font-size: 27px;\n    }\n\n    .alyal-return-section {\n        margin-bottom: 45px;\n    }\n\n    .alyal-return-section h2 {\n        font-size: 29px;\n    }\n\n    .alyal-return-section p,\n    .alyal-return-list li {\n        font-size: 13px;\n        line-height: 1.85;\n    }\n\n    .alyal-return-contact {\n        margin-top: 55px;\n        padding: 40px 22px;\n    }\n\n    .alyal-return-contact h2 {\n        font-size: 32px;\n    }\n\n    .alyal-return-links {\n        flex-direction: column;\n        align-items: center;\n        gap: 16px;\n    }\n}\n<\/style>\n\n\n<!-- HERO -->\n\n<section class=\"alyal-return-hero\">\n\n    <div class=\"alyal-return-hero-content\">\n\n        <div class=\"alyal-return-eyebrow\">\n            Alyal\n        <\/div>\n\n        <h1 class=\"alyal-return-title\">\n            Returns &#038; Refunds\n        <\/h1>\n\n        <p class=\"alyal-return-subtitle\">\n            Please review your size and order details carefully before\n            completing your purchase.\n        <\/p>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- POLICY -->\n\n<section class=\"alyal-return-policy\">\n\n    <div class=\"alyal-return-container\">\n\n\n        <!-- INTRO -->\n\n        <div class=\"alyal-return-intro\">\n\n            <p>\n                At Alyal, each customer is responsible for reviewing the\n                product details and selecting the correct size before placing\n                an order. Please read this policy carefully before completing\n                your purchase.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- IMPORTANT NOTICE -->\n\n        <div class=\"alyal-important\">\n\n            <span class=\"alyal-important-label\">\n                Important\n            <\/span>\n\n            <h2>Please Check Your Size Before Ordering<\/h2>\n\n            <p>\n                We do not accept returns, exchanges or refunds for change of\n                mind, incorrect size selection, personal preference or any\n                other reason unrelated to a defect or problem with the\n                product received.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- 01 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">01<\/span>\n\n            <h2>General Return Policy<\/h2>\n\n            <p>\n                All sales are considered final once an order has been\n                completed, except where the product received has a\n                manufacturing defect, arrives damaged, or there is another\n                clear problem with the product upon receipt.\n            <\/p>\n\n            <p>\n                We do not provide returns, exchanges or refunds simply because\n                a customer changes their mind, no longer wants the product,\n                prefers another design or selects an incorrect size.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- 02 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">02<\/span>\n\n            <h2>Size Selection<\/h2>\n\n            <p>\n                Customers are responsible for selecting the correct size\n                before completing an order.\n            <\/p>\n\n            <p>\n                We strongly recommend reviewing the product measurements,\n                size chart and product information carefully before\n                purchasing.\n            <\/p>\n\n            <p>\n                A product being too large, too small, too long, too short or\n                otherwise unsuitable because of the size selected by the\n                customer does not qualify for a return, exchange or refund.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- 03 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">03<\/span>\n\n            <h2>Manufacturing Defects<\/h2>\n\n            <p>\n                Returns or exchanges may be available where a product has a\n                genuine manufacturing defect or an obvious problem that was\n                present when the product was received.\n            <\/p>\n\n            <p>\n                Examples may include:\n            <\/p>\n\n            <ul class=\"alyal-return-list\">\n\n                <li>\n                    A manufacturing defect in the garment.\n                <\/li>\n\n                <li>\n                    Significant damage that was present when the order was\n                    delivered.\n                <\/li>\n\n                <li>\n                    A clearly incorrect product being delivered compared with\n                    the product ordered.\n                <\/li>\n\n                <li>\n                    Another material problem with the product that existed\n                    upon receipt.\n                <\/li>\n\n            <\/ul>\n\n            <p>\n                Eligibility will be reviewed based on the circumstances and\n                the condition of the product.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- 04 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">04<\/span>\n\n            <h2>Three-Day Notification Period<\/h2>\n\n            <p>\n                Any request relating to a manufacturing defect, damage or\n                obvious problem with the product must be submitted to Alyal\n                customer service within <strong>3 days of receiving the\n                order<\/strong>.\n            <\/p>\n\n            <p>\n                Please inspect your products as soon as your order is\n                delivered.\n            <\/p>\n\n            <p>\n                Claims submitted after this period may not be accepted,\n                subject always to any rights or remedies that apply under\n                applicable law.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- 05 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">05<\/span>\n\n            <h2>How to Submit a Request<\/h2>\n\n            <p>\n                If you receive a product with a manufacturing defect, damage\n                or another obvious problem, please contact Alyal customer\n                service within the required period.\n            <\/p>\n\n            <p>\n                To help us review the request, we may ask you to provide:\n            <\/p>\n\n            <ul class=\"alyal-return-list\">\n\n                <li>\n                    Your order number.\n                <\/li>\n\n                <li>\n                    Your name and contact details.\n                <\/li>\n\n                <li>\n                    A clear description of the problem.\n                <\/li>\n\n                <li>\n                    Clear photographs or videos showing the defect or issue.\n                <\/li>\n\n                <li>\n                    Photographs of the packaging where relevant.\n                <\/li>\n\n            <\/ul>\n\n            <p>\n                Please do not send a product back before receiving instructions\n                from Alyal customer service.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- 06 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">06<\/span>\n\n            <h2>Condition of Returned Products<\/h2>\n\n            <p>\n                Where Alyal approves a return or exchange, the product should\n                remain in its original condition unless the nature of the\n                reported defect makes this impossible.\n            <\/p>\n\n            <p>\n                Products should not have been worn beyond what is reasonably\n                necessary to inspect them and should not have been washed,\n                altered, tailored, damaged after delivery or otherwise\n                modified.\n            <\/p>\n\n            <p>\n                Original packaging, tags and accessories should be retained\n                where available.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- 07 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">07<\/span>\n\n            <h2>Non-Returnable Reasons<\/h2>\n\n            <p>\n                Unless required otherwise by applicable law, Alyal does not\n                accept returns, exchanges or refunds for reasons including:\n            <\/p>\n\n            <ul class=\"alyal-return-list\">\n\n                <li>\n                    Change of mind.\n                <\/li>\n\n                <li>\n                    Incorrect size selected by the customer.\n                <\/li>\n\n                <li>\n                    Preference for another colour, style or design.\n                <\/li>\n\n                <li>\n                    The product no longer being required.\n                <\/li>\n\n                <li>\n                    Products that have been worn, washed or used.\n                <\/li>\n\n                <li>\n                    Products that have been altered, tailored or modified\n                    after delivery.\n                <\/li>\n\n                <li>\n                    Damage caused after the customer received the product.\n                <\/li>\n\n            <\/ul>\n\n        <\/div>\n\n\n        <!-- 08 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">08<\/span>\n\n            <h2>Approved Exchanges<\/h2>\n\n            <p>\n                Where a valid defect claim is approved, Alyal may offer an\n                appropriate remedy depending on the nature of the issue,\n                product availability and applicable consumer rights.\n            <\/p>\n\n            <p>\n                This may include replacement or exchange of the affected\n                product where appropriate.\n            <\/p>\n\n            <p>\n                If an identical product is unavailable, Alyal customer service\n                will communicate the available resolution with the customer.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- 09 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">09<\/span>\n\n            <h2>Refunds for Valid Claims<\/h2>\n\n            <p>\n                Alyal does not provide refunds for ordinary returns, change\n                of mind or incorrect sizing selected by the customer.\n            <\/p>\n\n            <p>\n                Where a product is confirmed to have a qualifying defect or\n                problem and a refund is the appropriate remedy, the refund\n                will be handled in accordance with applicable requirements\n                and the circumstances of the order.\n            <\/p>\n\n            <p>\n                Where possible, approved refunds will generally be processed\n                using the original payment method.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- 10 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">10<\/span>\n\n            <h2>Shipping and Delivery Charges<\/h2>\n\n            <p>\n                Original delivery charges are generally not refundable where\n                the return request is based on customer preference, incorrect\n                size selection or another non-defect reason.\n            <\/p>\n\n            <p>\n                Where Alyal confirms that a product was defective, damaged\n                upon receipt or incorrectly supplied, responsibility for\n                applicable return or replacement delivery costs will be\n                determined according to the circumstances and applicable law.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- 11 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">11<\/span>\n\n            <h2>International Orders<\/h2>\n\n            <p>\n                This policy applies to orders delivered within the UAE and\n                internationally.\n            <\/p>\n\n            <p>\n                International customers should review product measurements\n                particularly carefully before ordering because size-based\n                returns and exchanges are not accepted.\n            <\/p>\n\n            <p>\n                Any mandatory consumer rights that apply in the customer&#8217;s\n                jurisdiction remain unaffected where those rights cannot\n                legally be excluded.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- 12 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">12<\/span>\n\n            <h2>Product Colours and Appearance<\/h2>\n\n            <p>\n                We aim to represent our products as accurately as possible.\n                However, colours may appear slightly different depending on\n                lighting, photography, screen settings and the device used to\n                view the website.\n            <\/p>\n\n            <p>\n                Minor differences in colour appearance that result from these\n                factors are not automatically considered manufacturing\n                defects.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- 13 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">13<\/span>\n\n            <h2>Your Legal Rights<\/h2>\n\n            <p>\n                Nothing in this policy is intended to remove or limit any\n                consumer right that cannot lawfully be excluded under\n                applicable law.\n            <\/p>\n\n            <p>\n                Where a product is defective or does not meet applicable\n                requirements, the customer&#8217;s mandatory legal rights will\n                continue to apply.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- 14 -->\n\n        <div class=\"alyal-return-section\">\n\n            <span class=\"alyal-return-number\">14<\/span>\n\n            <h2>Policy Updates<\/h2>\n\n            <p>\n                Alyal may update this Returns and Refunds Policy from time to\n                time to reflect changes to our business practices, services\n                or applicable requirements.\n            <\/p>\n\n            <p>\n                The latest version will be published on this page.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- CONTACT -->\n\n        <div class=\"alyal-return-contact\">\n\n            <div class=\"alyal-return-contact-small\">\n                Customer Care\n            <\/div>\n\n            <h2>Need Assistance?<\/h2>\n\n            <p>\n                For a defective or damaged product, please contact Alyal\n                customer service within 3 days of receiving your order and\n                our team will guide you through the process.\n            <\/p>\n\n            <div class=\"alyal-return-links\">\n\n                <a href=\"https:\/\/alyal.ae\/ar\/contact-us\/\">\n                    Contact Us\n                <\/a>\n\n                <a href=\"mailto:Alyal.ae@outlook.com\">\n                    Alyal.ae@outlook.com\n                <\/a>\n\n                <a\n                    href=\"https:\/\/wa.me\/971501751107\"\n                    target=\"_blank\"\n                    rel=\"noopener\"\n                >\n                    WhatsApp +971 50 175 1107\n                <\/a>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"alyal-return-updated\">\n            Last updated: August 2026\n        <\/div>\n\n    <\/div>\n\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Alyal Returns &#038; Refunds Please review your size and order details carefully before completing your purchase. At Alyal, each customer is responsible for reviewing the product details and selecting the correct size before placing an order. Please read this policy carefully before completing your purchase. Important Please Check Your Size Before Ordering We do not [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":3,"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":403,"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/pages\/13\/revisions\/403"}],"wp:attachment":[{"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}