{"id":431,"date":"2026-08-01T00:54:13","date_gmt":"2026-07-31T20:54:13","guid":{"rendered":"https:\/\/alyal.ae\/?page_id=431"},"modified":"2026-08-01T00:56:47","modified_gmt":"2026-07-31T20:56:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/alyal.ae\/ar\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"431\" class=\"elementor elementor-431\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-536b9f3d e-flex e-con-boxed e-con e-parent\" data-id=\"536b9f3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-172fd84 elementor-widget elementor-widget-text-editor\" data-id=\"172fd84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:wght@500;600&family=Montserrat:wght@400;500;600&display=swap');\n\n:root {\n    --alyal-bg: #fff6e5;\n    --alyal-dark: #292929;\n    --alyal-brown: #6a4127;\n    --alyal-muted: #776f65;\n    --alyal-line: rgba(41, 41, 41, 0.12);\n}\n\n* {\n    box-sizing: border-box;\n}\n\nhtml,\nbody {\n    overflow-x: hidden;\n}\n\nbody {\n    margin: 0;\n    background: #ffffff;\n    color: var(--alyal-dark);\n    font-family: 'Montserrat', sans-serif;\n}\n\n\n\/* =====================================\n   HERO\n===================================== *\/\n\n.alyal-faq-hero {\n    position: relative;\n\n    width: 100vw;\n    max-width: 100vw;\n    margin-left: calc(50% - 50vw);\n    margin-right: calc(50% - 50vw);\n\n    min-height: 520px;\n\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    background-image:\n        linear-gradient(\n            rgba(20, 20, 20, 0.50),\n            rgba(20, 20, 20, 0.50)\n        ),\n        url(\"https:\/\/alyal.ae\/wp-content\/uploads\/2026\/07\/0H6A2404-1-scaled.webp\");\n\n    background-position: center;\n    background-size: cover;\n    background-repeat: no-repeat;\n\n    text-align: center;\n    overflow: hidden;\n}\n\n.alyal-faq-hero-content {\n    position: relative;\n    z-index: 2;\n\n    width: 100%;\n    max-width: 850px;\n    padding: 110px 25px;\n\n    color: #ffffff;\n}\n\n.alyal-faq-eyebrow {\n    margin-bottom: 20px;\n\n    color: #fff6e5;\n\n    font-size: 11px;\n    font-weight: 500;\n    letter-spacing: 3px;\n    text-transform: uppercase;\n}\n\n.alyal-faq-title {\n    margin: 0 0 20px;\n\n    font-family: 'Cormorant Garamond', serif;\n    font-size: clamp(58px, 8vw, 92px);\n    font-weight: 500;\n    line-height: 0.95;\n    letter-spacing: -1px;\n}\n\n.alyal-faq-subtitle {\n    max-width: 620px;\n    margin: 0 auto;\n\n    color: rgba(255, 255, 255, 0.82);\n\n    font-size: 14px;\n    font-weight: 400;\n    line-height: 1.9;\n}\n\n\n\/* =====================================\n   PAGE\n===================================== *\/\n\n.alyal-faq-page {\n    background: #ffffff;\n    padding: 90px 25px 120px;\n}\n\n.alyal-faq-container {\n    width: 100%;\n    max-width: 920px;\n    margin: 0 auto;\n}\n\n.alyal-faq-intro {\n    max-width: 760px;\n    margin: 0 auto 65px;\n\n    text-align: center;\n}\n\n.alyal-faq-intro span {\n    display: block;\n\n    margin-bottom: 12px;\n\n    color: var(--alyal-brown);\n\n    font-size: 10px;\n    font-weight: 600;\n    letter-spacing: 2.5px;\n    text-transform: uppercase;\n}\n\n.alyal-faq-intro h2 {\n    margin: 0 0 18px;\n\n    color: var(--alyal-dark);\n\n    font-family: 'Cormorant Garamond', serif;\n    font-size: 42px;\n    font-weight: 600;\n    line-height: 1.05;\n}\n\n.alyal-faq-intro p {\n    margin: 0;\n\n    color: var(--alyal-muted);\n\n    font-size: 14px;\n    line-height: 1.9;\n}\n\n\n\/* =====================================\n   FAQ CATEGORY\n===================================== *\/\n\n.alyal-faq-category {\n    margin-bottom: 62px;\n}\n\n.alyal-faq-category:last-of-type {\n    margin-bottom: 0;\n}\n\n.alyal-faq-category-head {\n    margin-bottom: 20px;\n}\n\n.alyal-faq-category-head span {\n    display: block;\n\n    margin-bottom: 8px;\n\n    color: var(--alyal-brown);\n\n    font-size: 9px;\n    font-weight: 600;\n    letter-spacing: 2.2px;\n    text-transform: uppercase;\n}\n\n.alyal-faq-category-head h2 {\n    margin: 0;\n\n    color: var(--alyal-dark);\n\n    font-family: 'Cormorant Garamond', serif;\n    font-size: 33px;\n    font-weight: 600;\n    line-height: 1.1;\n}\n\n\n\/* =====================================\n   ACCORDION\n===================================== *\/\n\n.alyal-faq-list {\n    border-top: 1px solid var(--alyal-line);\n}\n\n.alyal-faq-item {\n    border-bottom: 1px solid var(--alyal-line);\n}\n\n.alyal-faq-question {\n    width: 100%;\n\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    gap: 25px;\n\n    padding: 25px 4px;\n\n    border: 0;\n    background: transparent;\n\n    color: var(--alyal-dark);\n\n    font-family: 'Montserrat', sans-serif;\n    font-size: 14px;\n    font-weight: 500;\n    line-height: 1.6;\n    text-align: left;\n\n    cursor: pointer;\n}\n\n.alyal-faq-question:hover {\n    color: var(--alyal-brown);\n}\n\n.alyal-faq-icon {\n    position: relative;\n\n    width: 18px;\n    height: 18px;\n    flex: 0 0 18px;\n}\n\n.alyal-faq-icon::before,\n.alyal-faq-icon::after {\n    content: \"\";\n    position: absolute;\n\n    top: 50%;\n    left: 50%;\n\n    width: 14px;\n    height: 1px;\n\n    background: var(--alyal-dark);\n\n    transform: translate(-50%, -50%);\n    transition: transform .3s ease, background-color .3s ease;\n}\n\n.alyal-faq-icon::after {\n    transform: translate(-50%, -50%) rotate(90deg);\n}\n\n.alyal-faq-question:hover .alyal-faq-icon::before,\n.alyal-faq-question:hover .alyal-faq-icon::after {\n    background: var(--alyal-brown);\n}\n\n.alyal-faq-item.active .alyal-faq-icon::after {\n    transform: translate(-50%, -50%) rotate(0deg);\n}\n\n.alyal-faq-answer {\n    max-height: 0;\n    overflow: hidden;\n\n    opacity: 0;\n\n    transition:\n        max-height .45s ease,\n        opacity .3s ease;\n}\n\n.alyal-faq-answer-inner {\n    padding: 0 48px 27px 4px;\n\n    color: var(--alyal-muted);\n\n    font-size: 13px;\n    line-height: 1.95;\n}\n\n.alyal-faq-answer-inner p {\n    margin: 0 0 14px;\n}\n\n.alyal-faq-answer-inner p:last-child {\n    margin-bottom: 0;\n}\n\n.alyal-faq-answer-inner ul {\n    margin: 15px 0;\n    padding: 0;\n\n    list-style: none;\n}\n\n.alyal-faq-answer-inner li {\n    position: relative;\n\n    margin-bottom: 10px;\n    padding-left: 20px;\n}\n\n.alyal-faq-answer-inner li::before {\n    content: \"\";\n    position: absolute;\n\n    top: 10px;\n    left: 1px;\n\n    width: 7px;\n    height: 1px;\n\n    background: var(--alyal-brown);\n}\n\n.alyal-faq-item.active .alyal-faq-answer {\n    opacity: 1;\n}\n\n\n\/* =====================================\n   CONTACT\n===================================== *\/\n\n.alyal-faq-contact {\n    margin-top: 80px;\n    padding: 50px;\n\n    background: var(--alyal-bg);\n\n    text-align: center;\n}\n\n.alyal-faq-contact-small {\n    margin-bottom: 12px;\n\n    color: var(--alyal-brown);\n\n    font-size: 10px;\n    font-weight: 600;\n    letter-spacing: 2.5px;\n    text-transform: uppercase;\n}\n\n.alyal-faq-contact h2 {\n    margin: 0 0 16px;\n\n    font-family: 'Cormorant Garamond', serif;\n    font-size: 38px;\n    font-weight: 600;\n}\n\n.alyal-faq-contact p {\n    max-width: 590px;\n    margin: 0 auto 28px;\n\n    color: var(--alyal-muted);\n\n    font-size: 14px;\n    line-height: 1.9;\n}\n\n.alyal-faq-links {\n    display: flex;\n    flex-wrap: wrap;\n    justify-content: center;\n    gap: 12px 25px;\n}\n\n.alyal-faq-links a {\n    padding-bottom: 4px;\n\n    color: var(--alyal-dark) !important;\n\n    font-size: 12px;\n    font-weight: 500;\n\n    text-decoration: none !important;\n\n    border-bottom: 1px solid rgba(41, 41, 41, 0.35);\n\n    transition:\n        color .3s ease,\n        border-color .3s ease;\n}\n\n.alyal-faq-links a:hover {\n    color: var(--alyal-brown) !important;\n    border-color: var(--alyal-brown);\n}\n\n\n\/* =====================================\n   MOBILE\n===================================== *\/\n\n@media (max-width: 700px) {\n\n    .alyal-faq-hero {\n        min-height: 430px;\n    }\n\n    .alyal-faq-hero-content {\n        padding: 90px 20px;\n    }\n\n    .alyal-faq-title {\n        font-size: 58px;\n    }\n\n    .alyal-faq-subtitle {\n        font-size: 13px;\n    }\n\n    .alyal-faq-page {\n        padding: 65px 20px 85px;\n    }\n\n    .alyal-faq-intro {\n        margin-bottom: 52px;\n    }\n\n    .alyal-faq-intro h2 {\n        font-size: 34px;\n    }\n\n    .alyal-faq-category {\n        margin-bottom: 50px;\n    }\n\n    .alyal-faq-category-head h2 {\n        font-size: 29px;\n    }\n\n    .alyal-faq-question {\n        gap: 15px;\n        padding: 22px 2px;\n\n        font-size: 13px;\n    }\n\n    .alyal-faq-answer-inner {\n        padding: 0 28px 23px 2px;\n\n        font-size: 12.5px;\n        line-height: 1.85;\n    }\n\n    .alyal-faq-contact {\n        margin-top: 60px;\n        padding: 40px 22px;\n    }\n\n    .alyal-faq-contact h2 {\n        font-size: 32px;\n    }\n\n    .alyal-faq-links {\n        flex-direction: column;\n        align-items: center;\n        gap: 16px;\n    }\n}\n<\/style>\n\n\n<!-- =====================================\n     HERO\n====================================== -->\n\n<section class=\"alyal-faq-hero\">\n\n    <div class=\"alyal-faq-hero-content\">\n\n        <div class=\"alyal-faq-eyebrow\">\n            Alyal\n        <\/div>\n\n        <h1 class=\"alyal-faq-title\">\n            Frequently Asked Questions\n        <\/h1>\n\n        <p class=\"alyal-faq-subtitle\">\n            Find answers about sizing, orders, delivery, international\n            shipping, returns and shopping with Alyal.\n        <\/p>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- =====================================\n     FAQ PAGE\n====================================== -->\n\n<section class=\"alyal-faq-page\">\n\n    <div class=\"alyal-faq-container\">\n\n\n        <!-- INTRO -->\n\n        <div class=\"alyal-faq-intro\">\n\n            <span>Customer Care<\/span>\n\n            <h2>How Can We Help?<\/h2>\n\n            <p>\n                We have gathered answers to some of the most common questions\n                about ordering from Alyal. For anything else, our customer\n                service team is available to assist you.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- =====================================\n             PRODUCTS & SIZING\n        ====================================== -->\n\n        <div class=\"alyal-faq-category\">\n\n            <div class=\"alyal-faq-category-head\">\n                <span>01<\/span>\n                <h2>Products &#038; Sizing<\/h2>\n            <\/div>\n\n            <div class=\"alyal-faq-list\">\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>How do I choose the correct abaya size?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Please review the size chart and measurements\n                                shown on our website carefully before placing\n                                your order.\n                            <\/p>\n\n                            <p>\n                                We recommend comparing the listed measurements\n                                with an abaya or garment that fits you\n                                comfortably.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Can I exchange an abaya if I choose the wrong size?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                No. Customers are responsible for selecting\n                                the correct size before ordering.\n                            <\/p>\n\n                            <p>\n                                We do not accept returns, exchanges or refunds\n                                because a size was selected incorrectly, so\n                                please check the measurements carefully before\n                                completing your purchase.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Will the product colour look exactly like the photo?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                We aim to represent our products as accurately\n                                as possible. However, colour may appear\n                                slightly different because of lighting,\n                                photography, your screen brightness and\n                                individual device settings.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Are product measurements exact?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Measurements are provided to help customers\n                                choose the most suitable size. Small\n                                differences may occur depending on the design,\n                                fabric and production process.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- =====================================\n             ORDERS\n        ====================================== -->\n\n        <div class=\"alyal-faq-category\">\n\n            <div class=\"alyal-faq-category-head\">\n                <span>02<\/span>\n                <h2>Orders<\/h2>\n            <\/div>\n\n            <div class=\"alyal-faq-list\">\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>How do I place an order?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Select the product you would like to purchase,\n                                choose the correct size and available options,\n                                add the product to your cart and proceed to\n                                checkout.\n                            <\/p>\n\n                            <p>\n                                At checkout, enter your contact and delivery\n                                details and complete the available payment\n                                process.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>What information should I check before placing my order?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Before confirming your order, please make sure\n                                that:\n                            <\/p>\n\n                            <ul>\n                                <li>The selected product and size are correct.<\/li>\n                                <li>Your full name is entered correctly.<\/li>\n                                <li>Your mobile number is active and correct.<\/li>\n                                <li>Your delivery address is complete.<\/li>\n                                <li>The city, region and country are correct.<\/li>\n                            <\/ul>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Can I change my delivery address after ordering?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Please contact Alyal as soon as possible if you\n                                notice an error in your delivery information.\n                            <\/p>\n\n                            <p>\n                                We will try to assist, but we cannot guarantee\n                                that details can be changed after the order has\n                                been prepared, dispatched or transferred to\n                                the courier company.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Can I cancel my order after placing it?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Please contact customer service immediately if\n                                you need assistance with an order.\n                            <\/p>\n\n                            <p>\n                                Once an order has entered processing,\n                                preparation or shipping, cancellation may no\n                                longer be possible.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- =====================================\n             DELIVERY\n        ====================================== -->\n\n        <div class=\"alyal-faq-category\">\n\n            <div class=\"alyal-faq-category-head\">\n                <span>03<\/span>\n                <h2>Delivery<\/h2>\n            <\/div>\n\n            <div class=\"alyal-faq-list\">\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>How much is delivery within the UAE?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Delivery to regular UAE cities is\n                                <strong>30 AED<\/strong>.\n                            <\/p>\n\n                            <p>\n                                Delivery to the UAE Western Region is\n                                <strong>50 AED<\/strong>.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>How long does delivery take in the UAE?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Estimated delivery within the UAE is\n                                <strong>2 to 15 business days<\/strong>.\n                            <\/p>\n\n                            <p>\n                                Delivery times are estimates and may vary\n                                depending on order volume, location, courier\n                                operations, public holidays and other factors.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>How long does delivery take to Gulf countries?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Estimated delivery to the Gulf region is\n                                within <strong>20 business days<\/strong>.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>What happens if my delivery is delayed?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Delivery may occasionally be delayed due to\n                                courier operations, public holidays, weather,\n                                customs processing, high order volumes or\n                                circumstances outside Alyal&#8217;s reasonable\n                                control.\n                            <\/p>\n\n                            <p>\n                                Please contact customer service if you need\n                                assistance with the status of your order.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Will the courier contact me before delivery?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                The delivery company may contact you using the\n                                mobile number entered with your order to\n                                arrange or complete delivery.\n                            <\/p>\n\n                            <p>\n                                Please make sure the mobile number provided at\n                                checkout is correct and reachable.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- =====================================\n             INTERNATIONAL\n        ====================================== -->\n\n        <div class=\"alyal-faq-category\">\n\n            <div class=\"alyal-faq-category-head\">\n                <span>04<\/span>\n                <h2>International Shipping<\/h2>\n            <\/div>\n\n            <div class=\"alyal-faq-list\">\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Does Alyal ship internationally?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Yes. Alyal sells within the United Arab\n                                Emirates and ships internationally to\n                                supported destinations.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>How much is international shipping?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                International shipping is\n                                <strong>120 AED<\/strong>.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Are customs duties included in the shipping fee?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Unless expressly stated otherwise during\n                                checkout, customs duties, import taxes and\n                                charges imposed by the destination country are\n                                not included in the 120 AED shipping fee.\n                            <\/p>\n\n                            <p>\n                                Any applicable customs or import charges may\n                                be payable by the recipient.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>How long does international delivery take?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                International delivery times vary according to\n                                the destination, courier service and customs\n                                processing.\n                            <\/p>\n\n                            <p>\n                                For Gulf destinations, the estimated delivery\n                                period is within 20 business days.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- =====================================\n             RETURNS\n        ====================================== -->\n\n        <div class=\"alyal-faq-category\">\n\n            <div class=\"alyal-faq-category-head\">\n                <span>05<\/span>\n                <h2>Returns, Exchanges &#038; Refunds<\/h2>\n            <\/div>\n\n            <div class=\"alyal-faq-list\">\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Can I return an item if I change my mind?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                No. Alyal does not accept returns, exchanges\n                                or refunds for change of mind or personal\n                                preference.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Can I return an item because the size does not fit?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Returns and exchanges are not available when\n                                the customer selected an incorrect size.\n                            <\/p>\n\n                            <p>\n                                Please review the size chart carefully before\n                                placing your order.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>What if my product arrives damaged or defective?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Returns or exchanges may be available where\n                                there is a manufacturing defect, damage upon\n                                receipt or another obvious problem with the\n                                product.\n                            <\/p>\n\n                            <p>\n                                Please contact customer service within\n                                <strong>3 days of receiving your order<\/strong>\n                                so that we can review the issue and guide you\n                                through the process.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>What should I send when reporting a defective product?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Please provide your order information, a clear\n                                description of the issue and clear photographs\n                                or videos showing the defect or damage.\n                            <\/p>\n\n                            <p>\n                                Customer service may request additional\n                                information where necessary.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Should I send the product back immediately?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                No. Please contact Alyal customer service first\n                                and wait for instructions before sending any\n                                product back.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- =====================================\n             PAYMENT & PRIVACY\n        ====================================== -->\n\n        <div class=\"alyal-faq-category\">\n\n            <div class=\"alyal-faq-category-head\">\n                <span>06<\/span>\n                <h2>Payment &#038; Privacy<\/h2>\n            <\/div>\n\n            <div class=\"alyal-faq-list\">\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Why does Alyal collect my name, phone number and address?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                We need this information to process your order,\n                                communicate with you and arrange delivery.\n                            <\/p>\n\n                            <p>\n                                Information required for delivery may be shared\n                                with the courier or delivery provider handling\n                                your order.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Does Alyal sell my personal information?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                No. Alyal does not sell or rent customer\n                                personal information.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Does the Alyal website use cookies?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Yes. Cookies and similar technologies may be\n                                used for website functionality, shopping-cart\n                                features, preferences, performance and other\n                                website operations.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"alyal-faq-item\">\n\n                    <button class=\"alyal-faq-question\" type=\"button\">\n                        <span>Who processes my payment?<\/span>\n                        <span class=\"alyal-faq-icon\"><\/span>\n                    <\/button>\n\n                    <div class=\"alyal-faq-answer\">\n                        <div class=\"alyal-faq-answer-inner\">\n\n                            <p>\n                                Payments may be processed through third-party\n                                payment providers available on the Alyal\n                                website.\n                            <\/p>\n\n                            <p>\n                                The payment options available to you will be\n                                shown during checkout.\n                            <\/p>\n\n                        <\/div>\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- =====================================\n             CONTACT\n        ====================================== -->\n\n        <div class=\"alyal-faq-contact\">\n\n            <div class=\"alyal-faq-contact-small\">\n                Still Need Help?\n            <\/div>\n\n            <h2>Contact Alyal<\/h2>\n\n            <p>\n                Our customer service team is available for questions about\n                products, sizing, orders, delivery and other enquiries.\n            <\/p>\n\n            <div class=\"alyal-faq-links\">\n\n                <a href=\"https:\/\/alyal.ae\/ar\/contact-us\/\">\n                    Contact Us\n                <\/a>\n\n                <a href=\"mailto:Alyal.ae@outlook.com\">\n                    Alyal.ae@outlook.com\n                <\/a>\n\n                <a\n                    href=\"https:\/\/wa.me\/971501751107\"\n                    target=\"_blank\"\n                    rel=\"noopener\"\n                >\n                    WhatsApp +971 50 175 1107\n                <\/a>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<script>\ndocument.addEventListener(\"DOMContentLoaded\", function () {\n\n    const faqItems = document.querySelectorAll(\".alyal-faq-item\");\n\n    faqItems.forEach(function (item) {\n\n        const button = item.querySelector(\".alyal-faq-question\");\n        const answer = item.querySelector(\".alyal-faq-answer\");\n\n        button.addEventListener(\"click\", function () {\n\n            const isOpen = item.classList.contains(\"active\");\n\n            \/* Close all *\/\n            faqItems.forEach(function (otherItem) {\n\n                otherItem.classList.remove(\"active\");\n\n                const otherAnswer =\n                    otherItem.querySelector(\".alyal-faq-answer\");\n\n                otherAnswer.style.maxHeight = null;\n            });\n\n            \/* Open selected *\/\n            if (!isOpen) {\n\n                item.classList.add(\"active\");\n\n                answer.style.maxHeight =\n                    answer.scrollHeight + \"px\";\n            }\n\n        });\n\n    });\n\n});\n<\/script>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Alyal Frequently Asked Questions Find answers about sizing, orders, delivery, international shipping, returns and shopping with Alyal. Customer Care How Can We Help? We have gathered answers to some of the most common questions about ordering from Alyal. For anything else, our customer service team is available to assist you. 01 Products &#038; Sizing How [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-431","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/pages\/431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/comments?post=431"}],"version-history":[{"count":7,"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/pages\/431\/revisions"}],"predecessor-version":[{"id":438,"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/pages\/431\/revisions\/438"}],"wp:attachment":[{"href":"https:\/\/alyal.ae\/ar\/wp-json\/wp\/v2\/media?parent=431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}