Returns & Refunds

General Return Policy

All sales are considered final once an order has been completed, except where the product received has a manufacturing defect, arrives damaged, or there is another clear problem with the product upon receipt.

We do not provide returns, exchanges or refunds simply because a customer changes their mind, no longer wants the product, prefers another design or selects an incorrect size.

Size Selection

Customers are responsible for selecting the correct size before completing an order.

We strongly recommend reviewing the product measurements, size chart and product information carefully before purchasing.

A product being too large, too small, too long, too short or otherwise unsuitable because of the size selected by the customer does not qualify for a return, exchange or refund.

Manufacturing Defects

Returns or exchanges may be available where a product has a genuine manufacturing defect or an obvious problem that was present when the product was received.

Examples may include:

• A manufacturing defect in the garment.
• Significant damage that was present when the order was delivered.
• A clearly incorrect product being delivered compared with the product ordered.
• Another material problem with the product that existed upon receipt.

Eligibility will be reviewed based on the circumstances and the condition of the product.

Three-Day Notification Period

Any request relating to a manufacturing defect, damage or obvious problem with the product must be submitted to Alyal customer service within 3 days of receiving the order.

Please inspect your products as soon as your order is delivered.

Claims submitted after this period may not be accepted, subject always to any rights or remedies that apply under applicable law.

How to Submit a Request

If you receive a product with a manufacturing defect, damage or another obvious problem, please contact Alyal customer service within the required period.

To help us review the request, we may ask you to provide:

• Your order number.
• Your name and contact details.
• A clear description of the problem.
• Clear photographs or videos showing the defect or issue.
• Photographs of the packaging where relevant.

Please do not send a product back before receiving instructions from Alyal customer service.

Condition of Returned Products

Where Alyal approves a return or exchange, the product should remain in its original condition unless the nature of the reported defect makes this impossible.

Products should not have been worn beyond what is reasonably necessary to inspect them and should not have been washed, altered, tailored, damaged after delivery or otherwise modified.

Original packaging, tags and accessories should be retained where available.

Non-Returnable Reasons

Unless required otherwise by applicable law, Alyal does not accept returns, exchanges or refunds for reasons including:

• Change of mind.
• Incorrect size selected by the customer.
• Preference for another colour, style or design.
• The product no longer being required.
• Products that have been worn, washed or used.
• Products that have been altered, tailored or modified after delivery.
• Damage caused after the customer received the product.

Approved Exchanges

Where a valid defect claim is approved, Alyal may offer an appropriate remedy depending on the nature of the issue, product availability and applicable consumer rights.

This may include replacement or exchange of the affected product where appropriate.

If an identical product is unavailable, Alyal customer service will communicate the available resolution with the customer.

Refunds for Valid Claims

Alyal does not provide refunds for ordinary returns, change of mind or incorrect sizing selected by the customer.

Where a product is confirmed to have a qualifying defect or problem and a refund is the appropriate remedy, the refund will be handled in accordance with applicable requirements and the circumstances of the order.

Where possible, approved refunds will generally be processed using the original payment method.

Shipping and Delivery Charges

Original delivery charges are generally not refundable where the return request is based on customer preference, incorrect size selection or another non-defect reason.

Where Alyal confirms that a product was defective, damaged upon receipt or incorrectly supplied, responsibility for applicable return or replacement delivery costs will be determined according to the circumstances and applicable law.

International Orders

This policy applies to orders delivered within the UAE and internationally.

International customers should review product measurements particularly carefully before ordering because size-based returns and exchanges are not accepted.

Any mandatory consumer rights that apply in the customer’s jurisdiction remain unaffected where those rights cannot legally be excluded.

Product Colours and Appearance

We aim to represent our products as accurately as possible. However, colours may appear slightly different depending on lighting, photography, screen settings and the device used to view the website.

Minor differences in colour appearance that result from these factors are not automatically considered manufacturing defects.

Your Legal Rights

Nothing in this policy is intended to remove or limit any consumer right that cannot lawfully be excluded under applicable law.

Where a product is defective or does not meet applicable requirements, the customer’s mandatory legal rights will continue to apply.

Policy Updates

Alyal may update this Returns and Refunds Policy from time to time to reflect changes to our business practices, services or applicable requirements.

The latest version will be published on this page.