Privacy Policy

About This Privacy Policy

This Privacy Policy applies to the Alyal website and the services provided through it.

Alyal operates from the United Arab Emirates and sells products to customers within the UAE and internationally. Depending on where you are located, additional privacy or data protection laws may apply to the processing of your personal information.

By using our website or providing personal information to Alyal, you acknowledge that your information will be handled as described in this Privacy Policy.

Information We Collect

We collect personal information that is necessary to provide our products and services, process your orders, communicate with you and operate our website.

Information we may collect includes:

• Your full name.
• Your email address.
• Your mobile or telephone number.
• Your billing and delivery address.
• Order information, including products purchased, quantities and order history.
• Information you voluntarily provide when contacting customer service.
• Technical information relating to your use of our website, including cookies, browser information, device information and similar technical data.

We aim to collect only information reasonably necessary for the purpose for which it is required.

How We Use Your Information

Alyal may use your personal information for purposes including:

• Processing and confirming your orders.
• Preparing, shipping and delivering products you purchase.
• Communicating with you regarding an order or delivery.
• Providing customer support and responding to enquiries.
• Processing returns, exchanges or refunds where applicable.
• Maintaining appropriate business and transaction records.
• Improving our website, products and customer experience.
• Preventing fraudulent transactions, misuse or security threats.
• Meeting applicable legal, regulatory, accounting or administrative obligations.

Order and Delivery Information

When you place an order, we require certain personal information so that we can fulfil and deliver your purchase.

This may include your name, mobile number, email address and delivery address.

Without this information, we may be unable to complete or deliver your order.

Sharing Information With Delivery Companies

To fulfil an order, Alyal may provide limited personal information to courier, shipping, logistics or delivery companies responsible for delivering your order.

The information shared may include details such as your name, telephone number and delivery address.

This information is shared only to the extent reasonably necessary to arrange, manage and complete delivery of your purchase.

Delivery providers may process your information under their own privacy and operational requirements and applicable law.

We Do Not Sell Your Personal Information

Alyal does not sell or rent your personal information to third parties.

Personal information may only be disclosed where reasonably necessary to operate our business, provide a service you requested, process or deliver an order, comply with legal obligations, protect our legitimate rights, or where disclosure is otherwise permitted or required by applicable law.

Service Providers

Alyal may work with third-party companies that provide services necessary for the operation of our online store.

These may include hosting providers, website service providers, payment providers, technology providers, analytics providers, courier companies and other operational service providers.

Where such providers process personal information on our behalf, information should only be provided to the extent necessary for the relevant service.

Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method used, payment providers may collect and process information required to authorise and complete your transaction.

Alyal may receive transaction information such as payment status, transaction reference or payment confirmation, but payment providers may independently process information in accordance with their own privacy policies and applicable requirements.

Cookies

Our website uses cookies and similar technologies.

Cookies are small pieces of data placed on your device when you visit a website. They may help the website function correctly, remember preferences, maintain shopping-cart functionality, improve security and understand how visitors interact with our website.

We may use cookies that are necessary for website operation as well as functional, performance or analytical cookies where applicable.

Third-party services integrated with our website may also use cookies or similar technologies according to their own policies.

Managing Cookies

Most internet browsers allow you to manage or delete cookies through your browser settings.

You may choose to block certain cookies, although disabling cookies that are necessary for website functionality may affect features such as your shopping cart, checkout, account or website preferences.

International Orders and Data Transfers

Alyal serves customers in the United Arab Emirates and internationally.

When an international order is placed, personal information may need to be processed or transferred outside the UAE in order to fulfil the order, provide payment processing, shipping, hosting, technology or related services.

Where personal data is transferred internationally, Alyal intends to handle such transfers in accordance with applicable data-protection requirements.

Data Security

Alyal takes reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, misuse, disclosure, alteration or loss.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention and compliance with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it is being retained.

Your Privacy Rights

Depending on applicable law and the circumstances of the request, you may have rights regarding your personal information.

These may include the right to request access to information held about you, request correction of inaccurate information, request deletion where legally applicable, object to or restrict certain processing, or withdraw consent where processing is based on consent.

Certain requests may be subject to legal exceptions, verification requirements or obligations requiring Alyal to retain particular information.

Marketing Communications

If Alyal offers marketing communications such as newsletters, offers or promotional updates, we may send these where you have requested them or where otherwise permitted by applicable law.

Where required, you may withdraw your consent or unsubscribe from future marketing communications.

Communications necessary to complete an order, provide customer support or notify you about an existing transaction are not considered promotional communications.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Alyal is not responsible for the privacy practices, security or content of third-party websites. We encourage customers to review the privacy policy of any external website or service they use.

Children’s Privacy

Alyal’s online store is intended for customers capable of entering into purchases in accordance with applicable law.

We do not intentionally seek to collect personal information from children for purposes unrelated to providing our products and services.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us.

Legal Requirements

Alyal may disclose personal information where required to comply with applicable laws, regulations, court orders, governmental requests or other lawful obligations.

Information may also be processed where reasonably necessary to establish, exercise or defend legal rights, investigate suspected fraud or protect Alyal, our customers or others from misuse or unlawful activity.

Changes to This Privacy Policy

Alyal may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable legal requirements.

The updated version will be published on this page. We encourage visitors to review this page periodically to stay informed about how we handle personal information.

Contact Alyal

If you have questions about this Privacy Policy, your personal information, an order, or wish to make a privacy-related request, you may contact Alyal using the details below.