Please review the size chart and measurements shown on our website carefully before placing your order.

We recommend comparing the listed measurements with an abaya or garment that fits you comfortably.

No. Customers are responsible for selecting the correct size before ordering.

We do not accept returns, exchanges or refunds because a size was selected incorrectly, so please check the measurements carefully before completing your purchase.

We aim to represent our products as accurately as possible. However, colour may appear slightly different because of lighting, photography, your screen brightness and individual device settings.

Measurements are provided to help customers choose the most suitable size. Small differences may occur depending on the design, fabric and production process.

Select the product you would like to purchase, choose the correct size and available options, add the product to your cart and proceed to checkout.

At checkout, enter your contact and delivery details and complete the available payment process.

Before confirming your order, please make sure that:

• The selected product and size are correct.
• Your full name is entered correctly.
• Your mobile number is active and correct.
• Your delivery address is complete.
• The city, region and country are correct.

Please contact Alyal as soon as possible if you notice an error in your delivery information.

We will try to assist, but we cannot guarantee that details can be changed after the order has been prepared, dispatched or transferred to the courier company.

Please contact customer service immediately if you need assistance with an order.

Once an order has entered processing, preparation or shipping, cancellation may no longer be possible.

Delivery to regular UAE cities is 30 AED.

Delivery to the UAE Western Region is 50 AED.

Estimated delivery within the UAE is 2 to 15 business days.

Delivery times are estimates and may vary depending on order volume, location, courier operations, public holidays and other factors.

Estimated delivery to the Gulf region is within 20 business days.

Delivery may occasionally be delayed due to courier operations, public holidays, weather, customs processing, high order volumes or circumstances outside Alyal’s reasonable control.

Please contact customer service if you need assistance with the status of your order.

The delivery company may contact you using the mobile number entered with your order to arrange or complete delivery.

Please make sure the mobile number provided at checkout is correct and reachable.

Yes. Alyal sells within the United Arab Emirates and ships internationally to supported destinations.

International shipping is 120 AED.

Unless expressly stated otherwise during checkout, customs duties, import taxes and charges imposed by the destination country are not included in the 120 AED shipping fee.

Any applicable customs or import charges may be payable by the recipient.

International delivery times vary according to the destination, courier service and customs processing.

For Gulf destinations, the estimated delivery period is within 20 business days.

No. Alyal does not accept returns, exchanges or refunds for change of mind or personal preference.

Returns and exchanges are not available when the customer selected an incorrect size.

Please review the size chart carefully before placing your order.

Returns or exchanges may be available where there is a manufacturing defect, damage upon receipt or another obvious problem with the product.

Please contact customer service within 3 days of receiving your order so that we can review the issue and guide you through the process.

Please provide your order information, a clear description of the issue and clear photographs or videos showing the defect or damage.

Customer service may request additional information where necessary.

No. Please contact Alyal customer service first and wait for instructions before sending any product back.

We need this information to process your order, communicate with you and arrange delivery.

Information required for delivery may be shared with the courier or delivery provider handling your order.

No. Alyal does not sell or rent customer personal information.

Yes. Cookies and similar technologies may be used for website functionality, shopping-cart features, preferences, performance and other website operations.

Payments may be processed through third-party payment providers available on the Alyal website.

The payment options available to you will be shown during checkout.